The Ticket Backlog Trap
If your Business Processes (BPs) are over-engineered with too much conditional logic, approval routings get stuck in endless loops. Internal teams get overwhelmed with daily fixes, causing strategic improvements to stall.
Workday AMS & Support Services
Beyond Support. Continuous Workday Improvement.
Your Workday implementation is live, but if your team is drowning in support tickets, you aren't getting the ROI you paid for. We handle the heavy lifting of your Workday support, so your team can move from reactive firefighting to proactive optimisation.
Why Standard Workday AMS Fails to Fix Root Causes
Most Workday environments don't struggle because of the software. They struggle because standard support models focus purely on closing tickets, ignoring the deep technical debt building under the hood.
When you treat support as just "break-fix", technical debt creates real business damage:
Stagnant ROI & System Bloat
Building reports by endlessly stacking complex Calculated Fields degrades system performance and causes reports to time out. Executives lose trust in the data, and you miss out on new capabilities.
User Rebellion & Shadow IT
When custom Workday Studio integrations or EIBs break due to downstream vendor updates, critical data gaps appear. Frustrated employees give up on the system and return to manual spreadsheets.
Governance & Security Risks
Making quick, undocumented patches directly in production creates Configuration Drift. Your Security Groups become a tangled maze, triggering compliance risks and making bi-annual updates dangerous to test.
How We Keep Workday Moving Forward
Here is how we deliver ongoing support to grow your Workday value:
01 / 07
Application Management (AMS)
We provide proactive day-to-day Workday support, resolving issues, monitoring system health, and recommending continuous improvements to keep your tenant performing at its best.
The Zeneesha AMS Framework
Application Management Services (AMS) is how we ensure your system keeps working operationally and strategically. We don't just treat the symptoms; we engineer permanent solutions using a clear framework:
Stop Chasing Issues
Stabilise
We immediately reduce your operational risk by untangling fragile integrations, fixing stuck Business Processes (BPs), and clearing the overwhelming ticket backlog that is draining your internal team.
Eliminate the Technical Debt
Optimise
We reverse configuration drift by securing your tangled security domains, simplifying complex calculated fields to speed up reporting, and removing the system friction that causes low user adoption.
Drive the ROI
Evolve
We shift your system from reactive maintenance to proactive growth. By safely managing Workday's biannual releases and rolling out new modules, we ensure the platform scales smoothly with your business without disrupting existing processes.
Continuous Security & Workflow Optimisation
Delivered agile functional support across complex multi-tenant environments, optimising security configurations and automating business processes. Replaced cumbersome custom setups with rule-based security to ensure ongoing data compliance.
100% Business Continuity During Leadership Transition
Managed the Workday production support team during a critical leadership absence. Ensured seamless execution of high-stakes year-end compensation and performance cycles while maintaining full team velocity and closing pending technical debt.
Frequently Asked Questions
What is AMS?
Application Management Services (AMS) is how we ensure your system keeps working operationally, strategically, and efficiently, without the cost of an oversized in-house team. We provide the exact flexibility you need, applying a proven framework to continually optimise your tenant.
What does a Workday AMS partner do?
An AMS partner provides ongoing technical and strategic support, handling everything from daily break-fix tickets to bi-annual release testing, change management, and long-term system Optimisation.
We just went live. Do we really need AMS right now?
Yes. The period immediately following go-live (Hypercare) is when users struggle the most, and technical debt begins to accumulate rapidly. Immediate, structured support ensures smooth adoption and system stability.
What causes Workday support models to fail?
Common causes include treating support purely as an IT helpdesk ticketing system, failing to strategically manage bi-annual Workday releases, and ignoring continuous user training.
Can you help us fix a system that was poorly implemented?
Absolutely. Our Optimisation services are explicitly designed to untangle complex, broken configurations and align the system back to your real-world business processes.
Is it difficult to transition to a new AMS provider?
Not at all. We utilise a structured onboarding process to audit your current tenant, document existing configurations, and seamlessly take over support without operational disruption.
Workday Tenant Health Check
Stop Struggling With Workday. Start Getting Value From It.
If Workday isn't working the way it should, we'll show you why. Our Free Workday Tenant Health Check identifies issues, prioritises improvements, and gives you a clear path to a better-performing Workday.