The Financial Ombudsman Service has successfully implemented and gone live on Workday HR and Workday Financial Management. The implementation was carried out with the assistance of IBM and forms part of its IT strategy to improve the employee experience and migrate to cloud solutions. IBM helped it roll out the HR solution to its 2,957 employees (as of the end of March 2021). It appears as if the solution went live when planned in November 2021.
Nicola Wadham, Chief Information Officer, Financial Ombudsman Service, commented, “Workday and our implementation partner IBM are helping us to rethink parts of our business and how it operates. We’re putting power in the hands of our employees while also liberating data across our organisation. With Workday, we will become a data-driven organisation, with the confidence to make important business decisions quickly based on the information and insights in front of us.”
The two Workday products replace a mix of legacy systems and provide the Financial Ombudsman Service with a better solution. One that will adapt and help Financial Ombudsman Service to adapt to what is a changing world. Bringing together its HR and Finance systems on Workday will enable it to view its business in real-time. With people
