02 / Stay stable

AMS & Support

After go-live, the velocity of change doesn't slow down — it accelerates. Business needs evolve, Workday releases introduce new complexity, and your internal team can't be Workday specialists on top of everything else. Zeneesha absorbs that pressure, resolving issues fast and managing change systematically.

Book a Health Check See what's covered

Booking Q3 engagements · Typical reply within one working day

Typical Shape

Duration Rolling, 12-month minimum

Team Named partner + dedicated consultant

SLA 4-hour response, next business day resolution

Cadence Monthly check-in, quarterly optimisation sprint

01 · Scope

What’s covered,
end to end.

A real AMS engagement, not a ticket queue. Every area of your Workday tenant covered by a team that is named on your contract.

01 / 04

Release Management

Workday's two annual releases managed end to end — so your team is never caught off-guard by untested changes.

Regression testing Feature impact review Release readiness sign-off Adoption planning

02 / 04

Helpdesk & Ticket Support

Tier 1 and 2 support handled by named Workday consultants. No call centres. No queues. No handoffs to someone who has never seen your tenant.

Break-fix resolution Configuration changes Escalation management User support queries

03 / 04

Optimisation Sprints

Quarterly sprints that improve your configuration, clean data, and drive adoption of features your business has already paid for.

Sprint planning Config improvements Data quality work Feature adoption

04 / 04

Analytics & Reporting

One version of the number. Prism datasets, custom dashboards, and management reports your leadership team actually trusts on Monday mornings.

Prism datasets Custom dashboards Management report suite Self-service governance

700%

Faster ticket resolution AQA Education

90 days

Backlog cleared AQA Education

95%

Platform adoption AQA Education

02 · Rhythm

Your support rhythm.

Not reactive firefighting. A structured cadence that keeps your Workday tenant stable, current, and improving — month after month.

Onboarding

Weeks 1 – 2

Tenant handover
Knowledge transfer
SLA agreed

BAU Support

Ongoing

Ticket resolution
Release monitoring
Monthly check-in

Quarterly Sprint

Every 3 months

Sprint planning
Config & data work
Adoption review

Annual Review

Year-end

Performance review
Roadmap planning
Contract renewal

03 · Outcome

AQA Education

700% faster

Sprint velocity increased from 2 to 16 tickets per sprint. Backlog cleared within 90 days. 95% platform adoption achieved.

What changes

Issues resolved in hours, not weeks — your SLA, guaranteed
Workday releases managed end-to-end with no disruption to your team
A specialist team in your corner every time something breaks

The Bigger Picture

Each Zeneesha service builds on the last. Implementation feeds clean data into AMS & Support. AMS & Support stabilises the platform for Maximise. Maximise unlocks the full return on your Workday investment.

01 Implementation 02 AMS & Support 03 Maximise

Complimentary Health Check

Your Complimentary Workday Health Check. No Obligation.

In 60 minutes we’ll review your Workday setup and give you a clear picture of where value is being lost, and how to recover it.

No cost · No obligation · Typical reply within one working day

Send a message