Who is responsible
iKawn Inc. operates Eris Agent and is responsible for the personal information described here. Our address is 8 The Green, Suite B, Dover, Kent, Delaware - 19901, United States. Email contact@ikawn.com for privacy questions and rights requests.
Information we process
Account email, a salted password hash, session records, workspace settings, monitored URLs, collected public-source observations, reports, support messages, and billing references are stored to provide the service. Passwords are not stored in plaintext. Technical information such as network addresses may be processed for request handling, rate limiting, security, and hosting logs.
Why we use it
We use this information to sign you in, run your monitors, deliver reports, process billing, respond to support requests, prevent abuse, and meet legal obligations. Where applicable, these purposes rely on performing our agreement, legitimate interests in running and securing the service, consent for optional features, or legal obligations. We do not use reports to train AI models or send them to language-model providers.
Google sign-in and verification email
If you choose Google sign-in, we receive your Google account identifier, verified email address, and basic profile information such as your name. We use these for authentication and account creation. We do not request access to Gmail, Google Drive, contacts, or calendars. Google processes sign-in information under its own privacy policy. Revoking Google access in your Google account does not itself delete your Eris Agent workspace.
For email registration and password recovery, Resend processes your email address and verification message to deliver a one-time code from updates.erisagent.com. Resend also delivers contact and Enterprise enquiries to our team, including your name, email, message, reference, and submission time. Codes expire after 10 minutes. We keep verification state and security records to check requests and prevent abuse. These are service messages, not a marketing subscription.
Payments and service providers
Stripe hosts checkout and billing management and processes payment information under its own terms and privacy notice. Eris Agent stores payment, invoice, subscription, and refund references, not full card numbers. Amazon Web Services hosts the service and backups in the United States. Stripe, Resend, Google (when you choose sign-in or analytics), and our hosting providers process the information needed for their services. We do not give these providers permission to use your reports for AI training. Requests to monitored websites and public-source providers reveal the monitoring server’s network address and the requested resource. For enrolled paid-collector pilots, Apify receives selected public website URLs to collect page content. We do not send account passwords, payment details, private reports or login cookies to this collector.
Access and sharing
Your customer workspace is scoped to your account. Authorized staff can access relevant account, monitoring, support, or billing data according to their assigned permissions. Internal support notes are staff-only. We do not sell account information or run advertising trackers in this version. We may disclose information where legally required or necessary to investigate abuse and protect rights.
Cookies and optional storage
The essential session cookie keeps you signed in for up to seven days. A local preference stores your cookie choice for up to six months. Optional interface preferences are stored only if you allow them. If you allow Analytics, Google Analytics measures page visits and usage across the site, web app and CMS. Google receives browser and device information, network information and analytics cookie identifiers. We remove private support tokens, invoice IDs and arbitrary query parameters from the page URLs we send, and do not send account emails, report content or support messages as analytics fields. Advertising features are disabled. Stripe may use its own cookies when you visit its hosted pages. See the Cookies policy and change preferences at any time in the footer.
Retention
Account information remains while your account is active unless deletion is requested. Monitoring records older than 90 days are cleaned up when a monitor finishes a check; paused or inactive monitors can retain older records until processing or deletion. Deleting a monitor removes its reports from the active database. Billing, support, audit, backup, and security records may need different retention for legal obligations and dispute resolution; request details or deletion through support. Backup copies are not necessarily erased at the same time as the active database.
Your choices and rights
You can export your watchlist and download reports in the app, change your password while signed in, stop monitoring, and request access, correction, or deletion through Contact or your support portal. We verify ownership before releasing or deleting private data. Rights depend on the applicable law, including the ability to object, restrict processing, withdraw optional consent, or complain to a relevant supervisory authority where provided by law.
Location, security and contact
The service is hosted in the United States. Service providers may process information in the United States and other countries with different data-protection laws. Where applicable law requires a transfer mechanism or additional safeguards, those requirements apply; contact us for details about your data. This notice does not represent a certification under a transfer framework. We use access controls, password hashing, session protection, and HTTPS in production; no system can promise perfect security. The service is intended for adults using it for business purposes. The service is not directed to children under 18. If you believe a child has supplied personal information, contact us to investigate and remove it where appropriate. For privacy questions, email contact@ikawn.com or use Contact and select Privacy & data.
Policy changes
We update this notice when our practices change and show the revision date above. Material changes will receive appropriate notice and consent where required. New uses are not authorized simply by changing this page.
Operator contact
iKawn Inc.
8 The Green, Suite B
Dover, Kent, Delaware - 19901
United States
contact@ikawn.com