Cancel future renewal
Open Billing & support and choose Manage subscription in Stripe. The portal shows the cancellation options and effective date for your subscription. If the portal is unavailable, submit a support request. Cancelling a subscription does not automatically delete your account or issue a refund.
Request a refund
Open a billing support ticket or use Contact if you cannot sign in. Include your account email, invoice reference, the payment in question, and a short explanation. Never send full card details. Requests for duplicate charges, billing errors, inability to access a paid service, or other concerns are reviewed against the facts and your applicable rights.
Review and outcome
Unless a specific guarantee is shown in your purchase terms, there is no automatic refund window promised on this page. We assess each request and respond in your support conversation. We may ask for information needed to confirm the account or transaction. Nothing in this policy removes mandatory statutory rights or remedies.
Approved refunds
Approved refunds are submitted through Stripe to the original payment method where supported. Bank and payment-network processing time varies, so approval does not mean the funds arrive instantly. Your account shows the refund status. Partial refunds may be appropriate depending on the issue and applicable law.
Before buying
Check the source-coverage limitations, monitor allowance, price, currency, renewal period, and checkout total. Eris Agent cannot guarantee access to every public website or third-party source. Contact us if a particular source is essential to your use case.